SYDNEY and MELVILLE, N.Y., December 10, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received Frost & Sullivan’s 2015 Australian Contact Center Optimization Solution Vendor of the Year Excellence Award. The Australian Excellence Awards, now in its 10th consecutive year, recognizes the outstanding performance of companies that have demonstrated market leadership and business innovation in their respective markets. Verint’s selection highlights its broad leadership position across the Australian contact center industry.
On an annual basis, Frost & Sullivan follows a rigorous measurement-based methodology to select its award recipients. The evaluation criteria takes into consideration a company’s market share, revenue growth, strategic and profitable partnerships/alliances, market reach and presence, and innovation and product integration.
The award, received earlier this month, reinforces Verint’s continued momentum in the Australian customer engagement center market and the company’s focus on helping customers achieve their business goals through the use of innovative customer engagement optimizationsolutions. The platform—comprised of customer analytics, engagement management and workforce optimization solutions—helps organizations enrich interactions, improve enterprise processes and optimize the workforce, as well as deliver a deeper understanding of workforce performance, operational efficiency, service processes, interaction quality and changing customer behavior dynamics.
“Frost & Sullivan believes it’s important to highlight industry best practices and acknowledge the organizations that have accomplished noteworthy achievements,” says Mark Dougan, managing director, Australia and New Zealand, Frost & Sullivan. “Our awards endeavor to identify and spotlight organizations that have delivered excellence in their respective industries, as well as spur companies to continue pushing boundaries and share best practices.”
“We’re delighted to be recognized by Frost & Sullivan for our customer engagement optimization solutions. Not only does this award recognize our leadership across the Australian market, it also underscores our commitment to providing innovative solutions that support our customers’ abilities to deliver compelling experiences and engagement with their end customers,” says Michael Stelzer, vice president, Australia and New Zealand for Verint Enterprise Intelligence Solutions™. “Additionally, we believe this honor is a nod to the exceptionally talented team we have built in this market and their focus on exceeding customer satisfaction.”
To learn more about Verint solutions, visit www.verint.com.