Recognition Highlights Customer-Centric Focus and Leadership in Customer Engagement Optimization
SAO PAULO and MELVILLE, N.Y., December 7, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it received the topproduct leadership award in the contact center systemsmarketfrom Frost & Sullivan, a leading global analyst and consultancy firm. This Latin America industry distinction for Verint’s Customer Engagement Optimization™portfolio—which is comprised of customer analytics, engagement management and workforce optimization solutions—was presented last week during the firm’s banquet ceremony in Miami, Florida.
“Verint helps global organizations move beyond siloed solutions by offering a full-strength platform with its Customer Engagement Optimization solution,” says Maiara Paula Munhoz, senior industry analyst, LATAM, enterprise communications, Frost & Sullivan. “We congratulate the company and believe it has taken several steps forward to continue its strong growth trajectory in Latin America with this award recognition.”
This honor identifies companies that maintain consistently high standards for product or service quality and innovation, allowing them to form deep relationships with their customers. It identifies innovative leaders that continue to prosper under growing competitive intensity, increased customer demand and an era of economic change.
“Verint’s core values tell us a lot about the company. Customers are considered a primary focus, and employees play a critical role in contributing to their good experiences,” adds Munhoz. “The company’s commitment to providing the industry with forward-thinking solutions—in combination with its holistic growth and through acquisition—has further extended its market leadership across the enterprise.”