Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., 31 août 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published 31 août 2016.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions. In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

 

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Communiqué de presse

Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., 31 août 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published 31 août 2016.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions. In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

Forrester Evaluation Criteria

In its 39-criteria evaluation, Forrester developed a comprehensive set of metrics that provides a detailed look at breadth of capability, strategy and market presence, and included vendors with strong presence in the WFO market and a WFO suite—not just disconnected components—as well as those that generate frequent interest from Forrester clients.3 The specific WFO capabilities covered in the report include interaction recording, quality management, workforce management, interaction analytics, performance management, elearning and coaching, and strategic planning.

Analyst Perspectives on the WFO Market

“Customer service application pros see WFO tools as the gasoline that powers customer service organizations,” wrote Ian Jacobs, Forrester senior analyst, in the report. He added, “Unique among vendors in this Forrester Wave, Verint Systems brings a customer engagement focus to the mix, stemming from its acquisition of customer service specialty vendor KANA Software.”4 Verint was also recognized as a leader in The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q4 2015.

Of this workforce optimization evaluation, Jacobs cited interaction analytics and partner ecosystems as key differentiators, noting that those “that provide broad interaction analytics, including historical and real-time speech, text and desktop analytics, as well as a broad system of partners, stand out from the rest.” 5 The author also cited “the rise of omnichannel customer service [for raising] the profile of WFO as a driver for both operational performance improvements and business transformation.”6

“Verint is honored to be recognized as a leader in Forrester’s evaluation of workforce optimization suites and for what we believe was a strong evaluation of our comprehensive, unified suite,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions. “We’ve taken a strategic approach to customer engagement through our solutions, services and customer experience program, which uses our own customer interaction data to help ensure successful customer journeys and positive experiences.”

À propos de Verint Systems Inc.
Verint® (Nasdaq: VRNT) est un des leaders mondiaux des solutions d’Actionable Intelligence®, spécialisé dans l’optimisation de l’engagement client, les renseignements de sécurité et les fraudes, les risques et la conformité. Aujourd’hui, plus de 10 000 entreprises réparties dans 180 pays, notamment plus de 80 % des entreprises figurant dans le classement Fortune 100, comptent sur les renseignements fournis par les solutions Verint pour être à même de prendre des décisions plus informées, plus efficaces et plus opportunes. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

1-6 Forrester Research, Inc., The Forrester Wave: Workforce Optimization Suites, Q3 2016, 31 août 2016.

Ce communiqué de presse contient des « déclarations orientées vers le long terme », notamment des déclarations concernant les attentes, prévisions, opinions, opportunités, plans, stratégies, convictions, et d’autres déclarations similaires liées à Verint Systems Inc. Ces déclarations orientées vers le long terme ne sauraient être considérées comme des garanties de performances futures et reposent sur des attentes de la direction qui mettent en jeu un certain nombre de risques, incertitudes et hypothèses, lesquels pourraient entraîner des résultats réels matériellement différents de ceux exprimés ou suggérés par lesdites déclarations. Pour une description détaillée de ces facteurs de risque, consultez le rapport annuel établi sur le formulaire 10-K pour l’année fiscale se terminant le 31 janvier 2016, notre rapport trimestriel établi sur le formulaire 10-Q pour le trimestre se terminant le 30 avril 2016 et les autres documents enregistrés par nos soins auprès du SEC. Les déclarations orientées vers le long terme contenues dans ce communiqué de presse sont établies à la date du présent communiqué de presse et, à l’exception des exigences rendues nécessaires par la loi en vigueur, Verint n’a aucune obligation de les mettre à jour ou de les réviser, ni de fournir des motifs pour les différences constatées avec les résultats réels.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH et VIGIA sont des marques de commerce ou des marques déposées de Verint Systems Inc. ou de ses filiales. Les autres marques mentionnées appartiennent à leurs propriétaires respectifs.

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