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Verint in the News - 2015

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December

A Drone, a Hoverboard, and Today’s Consumer
Loyalty360
31 décembre 2015

A Look at Workforce Management Solutions
TMCnet.com
29 décembre 2015

Trends Worthy of Your Attention in 2016
Loyalty360
28 décembre 2015

Global Public Pension Fund Selects Verint for WFO
TMCnet.com
28 décembre 2015

Report: Customer Service Tech Solutions More Important Than Ever
FierceCMO
22 décembre 2015

Verint Leads the Gartner Magic Quadrant in 2015
CalltoCall
22 décembre 2015

Top 10 Retail Banking Trends and Predictions for 2016
The Financial Brand
21 décembre 2015

2015: The Year That Customer Engagement Took Center Stage
Loyalty360
19 décembre 2015

Gartner Recognizes Verint in New Magic Quadrant
IT-Online
18 décembre 2015

Forrester Research: Great Customer Service Could Start with Verint Tools
TMCnet.com
17 décembre 2015

The Forrester Wave: Customer Service Solutions For Enterprise Organizations, Q4 2015
Forrester Blog
17 décembre 2015

South African Consumers Score Low on Loyalty
IT-Online
15 décembre 2015

CUSTOMER, TMC Reveal 2015 CUSTOMER Experience Excellence Award Winners
CUSTOMER magazine
14 décembre 2015

Enregistrement des appels
CUSTOMER magazine
14 décembre 2015

The Year of Employee Engagement
1to1 Media
14 décembre 2015

Jumping Through Digital Hoops to Understand the Audience of 2020
Digital Marketing Magazine
14 décembre 2015

Mingling with Millennials
IT Pro Portal
13 décembre 2015

How to Keep Customers Engaged in the Mobile Age
Raconteur
13 décembre 2015

Omnichannel Experience Week in Review: Jacada, Verint, TimeTrade
TMCnet.com
12 décembre 2015

Are Organizations Still Not Getting to the Core of Customer Loyalty? - Research
Information Age
11 décembre 2015

Verint Scoops Gartner Accolade
BDaily
10 décembre 2015

Verint and TimeTrade Partnership Announced
BDaily
10 décembre 2015

TimeTrade Teams Up with Verint for Banking Solution
SmartCustomerService.com
9 décembre 2015

Holiday Strategies for Contact Centers
SmartCustomerService.com
9 décembre 2015

Increasing Digital Services Funding is Just the Beginning
Fresh Business Thinking
9 décembre 2015

TimeTrade, Verint Boost Banks' Customer Experience
TMCnet.com
9 décembre 2015

Bridging the Gap Between B2B and B2C
Loyalty360
8 décembre 2015

Recipients of the 2015 Customer Experience Innovation Award Announced
TMCnet.com
4 décembre 2015

Technical Tools and the Customer Craftsman
Fresh Business Thinking
3 décembre 2015

Verint Receives Award from Frost & Sullivan
callcenter.inf.br
8 décembre 2015

Autumn Statement 2015: Increasing Digital Services Funding is Just the Beginning
Public Service Digital
4 décembre 2015

Drive Deeper Customer Engagement with Customer Communities
Contact Center Pipeline
1 décembre 2015

November

The Engaging World of Enterprise Feedback Management
Loyalty360
30 novembre 2015

Smarter Customer Engagement with Analytics
Data Quest
27 novembre 2015

Don’t Let Fear Drive Your Digital-First Customer Engagement Strategy
Public Service Digital
26 novembre 2015

Autumn Statement Reaction: Can Government Achieve Digital Nirvana?
BDaily
25 novembre 2015

Verint: Free Love on the Digital Freeway
Contact Centre News
24 novembre 2015

Prediction of a Huge Growth in 2016
Contact Forum
24 novembre 2015

Staff Drive Clients Away
IT - Online
20 novembre 2015

Why Customer Satisfaction is HR's Problem
HR Grapevine
20 novembre 2015

Customer Centricity is No Longer an Option—It’s Fundamental to Survival
Loyalty360
19 novembre 2015

Impolite, Rude or Uninterested Staff the Number One Reason for South Africans to Switch Banks
Get News
19 novembre 2015

Optimal Customer Engagement Leads To Better ROI
CXOtoday.com
6 novembre 2015

Verint Seeking More Partners
InfoChannel
4 novembre 2015

Giving Customers a Voice in Quality Monitoring
Contact Center Pipeline
1 novembre 2015

The State of Customer Engagement Today: Drivers and Expectations
Loyalty360
1 novembre 2015

Don’t Let Fear Drive Your Digital-First Customer Engagement Strategy
Loyalty360
1 novembre 2015

October


We Recognize Your Voice (Pages 36-37)
Banking Exchange Magazine
30 octobre 2015

These 4 Common Biases Are Screwing Up Your Performance Review
Fast Company
30 octobre 2015

Verint Enhances EFM
Callcenter.inf.br
30 octobre 2015

If 311 Can Work Anywhere, Why Weather the Storm?
Fierce Cities
29 octobre 2015

CC Expo: Steven Thurlow, Verint
Fintech Finance
26 octobre 2015

Verint Enhances Personalisation with Enterprise Feedback Management Solution
BDaily
26 octobre 2015

Results reveal Australian customers more focused on service than low prices
Rust Report
25 octobre 2015

Results reveal Australian customers more focused on service than low prices
Rust Report
25 octobre 2015

Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management Solution
Contact Centre News
23 octobre 2015

White Paper: Customer-Centricity – The Rules of Engagement
Call Centre Helper
22 octobre 2015

Digital Disruption—The (Data) Tide Is High
Loyalty360
22 octobre 2015

Voice Biometrics Sounds Like Better Idea
Banking Exchange Magazine
21 octobre 2015

Coffee with Knowledge: Technology Transforming Customer Experience
Cliente SA
21 octobre 2015

Strengthen Customer Engagement in Contact Centers
Contact Forum
21 octobre 2015

Why Customer Service is Not a Numbers Game
Engage Customer
20 octobre 2015

As You Work Toward Digital Transformation, Don't Forget Your People
Loyalty360
19 octobre 2015

Study Reveals New Rules of Customer Engagement
The Wise Marketer
19 octobre 2015

Aussies Like ‘Personalised’ Service, but Wary of How Personal Data Used
IT Wire
19 octobre 2015

Big Data Analytics – Market Trends
BIS Infotech
19 octobre 2015

Looking for a Complete Service
Portal Call Center
19 octobre 2015

Verint Research Pinpoints Most Important Aspect Of Customer Engagement
TMCnet.com
16 octobre 2015

Verint Researches Customers' Position on Brand Loyalty Across Nine Countries
TMCnet.com
15 octobre 2015

South Africans Say Banks Are Most Honest and Transparent
Cover
15 octobre 2015

New Global Research Highlights Urgency for Convenient, Personalised Service to Meet Consumer Expectations and Build Brand Loyalty
FA News
15 octobre 2015

How to Win at Customer Service: Keep It Simple
eMarketer
15 octobre 2015

Creating A Customer Experience Cloud
MediaPost
14 octobre 2015

Long-Term Customer Loyalty, Engagement On The Decline
MediaPost
13 octobre 2015

Consumers Want Fast, Efficient Customer Service Experiences
eWeek
12 octobre 2015

Knowledge Management—An Engine of Employee and Organizational Transformation
Loyalty360
11 octobre 2015

Just How Safe is Your New Credit Card?
CNN Money
9 octobre 2015

Verint, with Sixbell and Telnorm
Prensario TI Latin America
9 octobre 2015

New Global Research Study is "A Wake-up Call"
BIZ Community
9 octobre 2015

How Companies Can Drive Customer Loyalty
IT Online
9 octobre 2015

Vidyard Launches Personalized Video For Marketers
MediaPost
8 octobre 2015

Hearsay Social Unveils New Email Tool For Finance, Insurance Pros
MediaPost
8 octobre 2015

Word of Mouth Advertising Works: This is How Local Consumers Behave
Lowvelder
8 octobre 2015

Customers: Do You Want to Be Stalked or Ghosted?
CMS Wire
8 octobre 2015

Consumer Data Drives Service, Satisfaction Levels
IT Web
7 octobre 2015

61% of Customers Tell Friends About Good Experiences
Call Centre Helper
7 octobre 2015

Contrôle de la qualité
Contact Center Pipeline
5 octobre 2015

Verint and Sixbell Offer Workshop to Partners
Info Channel
5 octobre 2015

Verint Promotes Important Meeting
Antenas Latinas
5 octobre 2015

Almost Half of Customers Suspicious on How Organisations Use Their Data
Engage Customer
2 octobre 2015

Consumers Just Want Good Service…
IT Online
2 octobre 2015

SF's Mobile 311 System Curbs Graffiti, Saves Taxpayer Dollars
Efficient Gov
2 octobre 2015

Top 10 Digital Marketing Stats From the Past Week
Econsultancy
2 octobre 2015

Overcoming Customer Interaction Complexities with Customer Analytics
Econsultancy
1 octobre 2015

The Age of Speech Analytics Is Close at Hand
CRM magazine
1 octobre 2015

Curating Change—Not Just Wall Art
Loyalty360
1 octobre 2015

September


Digital Disruption Transforming Customer and Employee Interaction
Contact Center Pipeline
30 septembre 2015

Customers Do Care
Loyalty360
30 septembre 2015

Interview with Paulo Bonucci, Verint's Country Manager
Experience News
29 septembre 2015

Charlotte Readies CRM for Customer Service Boom
GCN
28 septembre 2015

Knowledge Management – A Driver of Organizational Value
Loyalty360
25 septembre 2015

Verint Excels in IDC Global Ranking
Executivos Financeiros
24 septembre 2015

Verint is Named in the "Top 25" Companies Ranking According to Fintech IDC Financial Insight
Belltech
24 septembre 2015

Targeted by Criminals, Contact Centers Receive SI Capabilities
Risk Report
21 septembre 2015

Instant Response with Nancy Treaster
Isto e Dinheiro
18 septembre 2015

Three Directions for Enterprises to Increase Efficiency
hket.com
18 septembre 2015

Survey: Speech Analytics Market is Primed for Growth
TMCnet
16 septembre 2015

Verint Provides New Speech Analytics Solution to PCCW, Improves Customer Experience
CIO Review
14 septembre 2015

Is This Client Real?
Experience News
11 septembre 2015

Ovum Research: WFO Is Critical to Banks Looking at Transforming Their Branch Strategies
Loyalty360
9 septembre 2015

Speech Analytics Brings New Power to PCCW Teleservices
TMCnet
9 septembre 2015

PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement
IT Pro
5 septembre 2015

Verint Releases Portuguese Version of Engagement Management Software
TMCnet
3 septembre 2015

City of Buffalo
Computer World
2 septembre 2015

Verint Adds Portuguese to Its Engagement Management Solutions
Benzinga
2 septembre 2015

Telligent's Carve Out From Zimbra: The Scoop From Verint Systems
Benzinga
2 septembre 2015

Verint, Vidyo Offer Mobile Video Customer Engagement Solution
TMCnet
1 septembre 2015

Verint Launches Portuguese Version of Engagement Management Solution
Executivos Financeiros
1 septembre 2015

Digital Disruption Transforming Customer and Employee Interaction
Contact Center Pipeline
1 septembre 2015

The View from the Saddle: Roy, Gene, Dan and Me
Contact Center Pipeline
1 septembre 2015

Engaged Employees Mean Satisfied Customers
Consumidor Moderno
1 septembre 2015

Omnichannel Customer Engagement
Callcenter.inf.br
1 septembre 2015

August


Top Five Blog Posts
Contact Center Pipeline
31 août 2015

Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Contact Centres
27 août 2015

Four Steps to Digital Nirvana
Loyalty360
26 août 2015

Free Love on the Digital Freeway
Fresh Business Thinking
26 août 2015

Verint Adds Communities By Acquiring Telligent
Customer Experience Report
25 août 2015

Verint Improves Customer Engagement Optimization Across Omni-Channel Experiences
TMC
21 août 2015

Inside View: Thomson Reuters
Contact Center Pipeline
20 août 2015

Digital Transformation: What Are The Key Challenges?
24n.biz
19 août 2015

Omnichannel: Reevaluating the QA Process
Contact Center Pipeline
18 août 2015

Term Sheet -- Monday, 17 août
FORTUNE
18 août 2015

Ad Roundup: Social Data, Semantic Classification and Native Ads
BizReport
18 août 2015

Verint Buys Telligent to Extend Customer Engagement Portfolio
Engage Customer
18 août 2015

Verint Buys Telligent, Expanding Data Analysis Capability
Newsday
17 août 2015

Verint Acquires Telligent
CRM Magazine
17 août 2015

Verint Acquires Social Software Company
Direct Marketing
17 août 2015

Verint Acquires Telligent
KMWorld
17 août 2015

Verint Business Awarded
Callcenter.inf.br
17 août 2015

Telligent Acquired By Verint Systems
Texas TechPulse
17 août 2015

TMC Announces 2015 CUSTOMER Contact Center Technology Award Winners
CUSTOMER
17 août 2015

Transforming Customer Experience Design with Data
1to1 Magazine
17 août 2015

Verint Releases Identity Authentication Solution
Loyalty360
15 août 2015

How to Employ a More Frictionless Approach to Customer Authentication
Fresh Business Thinking
14 août 2015

Verint Awarded for Customer Analytics
Call to Call
14 août 2015

How to Employ a More Frictionless Approach to Customer Authentication
Innovation Enterprise
14 août 2015

Knowledge Management: How Do I Know I’m Doing It Right? 
Loyalty360
11 août 2015

The Challenges of Branch Transformation
The Financial Brand
Aug 11, 2015

Where to Sink CX Technology Investments for 2016
1to1 Magazine
Aug 10, 2015

Knowledge Management: How Do I Know I’m Doing It Right?
Loyalty360
Aug 9, 2015

Contact Center Analytics Week in Review
TMC
8 août 2015

Verint Announces Voiceprint Identity Authentication
Contact Center Analytics Review
Aug 6, 2015

Verint Integrates Voice Fraud Solution with Analytics
Planet Biometrics
Aug 4, 2015

Advancements in Identity Authentication and Fraud Detection Solution
ContactForum
3 août 2015

Customer Journey Mapping: Building CX Maturity and Momentum
Loyalty 360
Aug 1, 2015

Thomson Reuters: One Center’s Journey to Unlock the Power of Analytics Blazes a Trail for Improved Performance
Contact Center Pipeline
Aug 1, 2015

July


Customer Experience: Collecting Meaningful Feedback
Contact Center Pipeline
29 juillet 2015

The Promise of Brands and Customer Experience
Contact Forum
28 juillet 2015

Verint Adds Voice Biometrics, Identity Management, Anti-Fraud to Platform Offering
Customer Experience Report
22 juillet 2015

Add Customer Feedback to the Quality Program
Contact Center Pipeline
21 juillet 2015

You Are What You Eat
Engage Customer
21 juillet 2015

Verint Systems Upgrades Identity Authentication Platform
eWeek
21 juillet 2015

Latest Products, Services and Ventures
Rust Report
20 juillet 2015

Verint Announces Advancements in its Identity Authentication Solution
Call to Call
20 juillet 2015

Verint Systems Discusses Identity Authentication and Fraud Detection
Biometric Update
20 juillet 2015

Verint Leading Customer Interaction Analytics
IT Portal
18 juillet 2015

FSI Customer Analytics: Realities, Challenges and Lessons Learned
Enterprise Innovation
17 juillet 2015

Customer Analysis: The Secret to Optimize His Experience
Contact Forum
16 juillet 2015

Verint Identity Authentication Makes for a Better Customer Service Experience
TMCNet
16 juillet 2015

The Unknown Benefits of Gamification – Part Two
Loyalty360
16 juillet 2015

Omnichannel: Tracking the Customer Experience
Contact Center Pipeline
16 juillet 2015

Verint Looking to Protect Customers and Improve Experience
Engage Customer
15 juillet 2015

Winners and Losers – 20 juillet2015
Call Center Helper
15 juillet 2015

Analytics in Action: Using VoC Data to Create a Better Experience
Contact Center Pipeline
14 juillet 2015

Verint Releases Identity Authentication Solution
Speech Technology Magazine
14 juillet 2015

Verint Leverages Voice Biometrics in Enterprise Packages
Find Biometrics
14 juillet 2015

Verint Identity Authentication Helps Protect Customers, Reduce Customer Effort and Enhance Experiences
TMCNet
14 juillet 2015

Time to Straighten Our CX Priorities?
CMSwire
13 juillet 2015

Empowering the Next-Gen Customer Advocate
Loyalty360
13 juillet 2015

July Budget 2015: Healthcare Technology and the Digital Economy
IT Pro Portal
10 juillet 2015

Why a Customer is Never a "Thing"
Innovation Enterprise
10 juillet 2015

UK Budget: IT Perspectives?
Citizen 20
9 juillet 2015

Partnership Boosts Customer Engagement
Call Center Helper
8 juillet 2015

Improving Customer Engagement in the Cloud
Alliancy
8 juillet 2015

The Unknown Benefits of Gamification – Part One
Loyalty360
8 juillet 2015

Omnichannel Strategy: How to Identify and Prioritize Customer Channels
Contact Center Pipeline
8 juillet 2015

Customer Analytics and the Future of The Internet of Things
Fresh Business Thinking
6 juillet 2015

Digital Disruption: The New Workforce and Demanding Customers
Loyalty360
5 juillet 2015

Planning for a Future State
Innovation Enterprise
3 juillet 2015

How the Internet of Things Will Transform Customer Interaction
Information Age
3 juillet 2015

Turn Insight Into Action with Predictive Analytics
In the Black
1 juillet 2015

Using Customer Insights To Drive Engagement: Key Takeaways From Engage 2015, Verint’s Global Customer Conference
Contact Center Pipeline
July Issue

June


Verint Releases Engagement Management Solutions in Japanese
DestinationCRM
30 juin 2015

CUSTOMER, TMC Reveal Speech Technology Excellence Award Winners
CUSTOMER magazine
24 juin 2015

Workforce Optimization Roundup
CUSTOMER magazine
24 juin 2015

Improved Customer Service Tool
InfoChannel
24 juin 2015

Are You Ready for the Next Phase in Branch Transformation?
The Financial Brand
23 juin 2015

Verint Reinforces Speech Analytics
Callcenter.inf.br
19 juin 2015

Verint Presents Advances in Speech Analytics for Engage 2015
EF
19 juin 2015

Top Challenges When Evolving from Multi- to Omnichannel
Contact Center Pipeline
18 juin 2015

The Old Challenge to Innovate
TMCnet
13 juin 2015

WFO Continues to Evolve With Cloud, New Capabilities
TMCnet
12 juin 2015

Verint Updates Speech Analytics Platform to Provide Better Insights
eWeek
12 juin 2015

Verint Points to the Latin American Market
Mundo Contact
11 juin 2015

TMC Announces Winners of the 11th Annual Speech Technology Excellence Award
CUSTOMER magazine
11 juin 2015

The Paths for Customer Engagement
Callcenter.inf.br
11 juin 2015

Verint's Growth and Investment in Latin America
Callcenter.inf.br
11 juin 2015

Bridging the Customer Service Gap
1to1 Magazine
11 juin 2015

Verint Engage Conference: Adding Emotional Connections Is a Key Differentiator
SmartCustomerService.com
11 juin 2015

How do you engage the customer when the customer is the bank itself?
IDC Community
10 juin 2015

Verint Engage 2015: The Customer Experience to the Brand Loyalty
Prensario TI Latin America
10 juin 2015

Actionable Intelligence to Protect Against Cyber Attacks
Mundo Contact
10 juin 2015

Customer Engagement, The Great Differentiator
Mundo Contact
9 juin 2015

The Era of 'New Customer' in an Environment of Engagement
Mundo Contact
9 juin 2015

Verint Announces New Manager
InfoChannel
9 juin 2015

A New Era of Customer Engagement
Callcenter.inf.br
9 juin 2015

Verint Brings Trends in Customer Engagement
Callcenter.inf.br
9 juin 2015

From Customer Experience to Customer Engagement
Contact Center Pipeline
9 juin 2015

Seven Trends to Improve the Customer Experience
Consumidor Moderno
8 juin 2015

How to Optimize Engagement
Callcenter.inf.br
8 juin 2015

Six Ways Technology is Changing Customer Care
IT Toolbox
3 juin 2015

Verint Announces Engage 2015
Prensario TI Latin America
2 juin 2015

Surveys are Alive and Well
Loyalty360
1 juin 2015

5 Ways to Transform the Customer Service Experience
1to1 Magazine
1 juin 2015

May

Back to top

Tulsa, Okla., Launching Modern 311
Government Technology
28 mai 2015

Following Journey Mapping’s Future Path
1to1 Magazine
25 mai 2015

Clayton Homes Taps Verint to Build Customer Experiences
TMCnet
21 mai 2015

Verint Exec Explains How Actionable Intelligence Can Optimize Engagement
CUSTOMER magazine
8 mai 2015

Verint’s Speaker Separation and Automated Theme Discovery Buoys Speech Analytics
SmartCustomerService.com
8 mai 2015

CUSTOMER Magazine Announces the 2015 CRM Excellence Award Winners
CUSTOMER magazine
5 mai 2015

How One City Shined a Light on Dark Data
Loyalty360
2 mai 2015

April

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Gamification Expands Portfolio
CallCentreHelper.com
29 avril 2015

Verint Presents its New Products to Optimize the "Customer Engagement"
Relacion Cliente
29 avril 2015

Verint Increases Services to Gamification
callcenter.inf.br
28 avril 2015

Verint Offers Gamification Features to Improve Corporate Performance
Call to Call Magazine
27 avril 2015

4 Ways that Gamification Impacts Core Areas of Businesses
Customer Excellence Managazine
27 avril 2015

The Lessons of "Total Football" Applied to the Customer Engagement
IT for Business
27 avril 2015

CRM Watchlist 2015 Winners: Customer Engagement Part 2
ZDNet
27 avril 2015

Improving Customer Experience Requires a Holistic Strategy
TMCnet.com
24 avril 2015

Verint Expands Customer Engagement Optimization Portfolio with Gamification
Loyalty 360
23 avril 2015

An Introduction to… Voice Biometrics
Call Centre Helper.com
22 avril 2015

Verint Adds Gamification to its Customer Engagement Optimization Portfolio
Customer Experience Report
21 avril 2015

Let’s Not Forget the Value of People and Processes
Loyalty 360
21 avril 2015

Verint Customer Engagement Optimizations
Prensario TI Latin America
21 avril 2015

Smarter Commitment to Customers
Contact Forum
21 avril 2015

Verint Adds Gamification to Customer Engagement Optimization Suite
Smart Customer Service
21 avril 2015

Verint Adds Gamification
callcenter.inf.br
21 avril 2015

That ROI-driven Process Just Cost You a Customer
ZDNet
20 avril 2015

Verint Adds Gamification Infrastructure to Customer Engagement Optimization Portfolio
CRM
20 avril 2015

Rise of the Humans
PublicTechnology.net
17 avril 2015

A Little Data Can Have a Big Impact on Customer Engagement
Customer Experience Report
15 avril 2015

Verint Commits to Improving Customer Engagement
IT Candino
15 avril 2015

What Customers Want – Part Two: Making Information Actionable
Fourth Source
15 avril 2015

What Customers Want
Fourth Source
14 avril 2015

Yet More Market Abuse? Why Banks Need to Raise the Stakes on Compliance
Global Banking & Finance Review
9 avril 2015

How New KPIs Are Helping Companies Become More Customer-Centric
MyCustomer.com
8 avril 2015

Taking a "Total Football" Philosophy in a Modern Business Context
FreshBusinessThinking.com
8 avril 2015

7 Must-Have Customer Engagement Tools for 2015
1to1 Magazine
6 avril 2015

Ranking the Retail CIOs Top Priorities for 2015
1to1 Magazine
6 avril 2015

Journey Mapping Has a New Customer – The Marketing Department
Loyalty 360
2 avril 2015

Verint Adds Voice Biometrics to Enterprise Workforce Optimization Solution
Biometric Update
2 avril 2015

How to Deliver Better Customer Engagement With The Cloud
Smart Customer Service
2 avril 2015

Verint Scores a Workforce Optimization Hat Trick
Smart Customer Service
1 avril 2015

March

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Étude de cas : Police Service Moves up the Ranks
MyCustomer.com
31 mars 2015

Verint Updates Customer Engagement Optimization Suite
eWeek
30 mars 2015

Is Consumer Confidence in Banks Being Restored?
Call Centre Helper
25 mars 2015

Enhanced Workforce Optimization Solution from Verint
KMWorld
24 mars 2015

Verint Makes Workforce Optimization Solution More Engaging
CUSTOMER
23 mars 2015

Verint Systems Announces Next Generation Workforce Optimization Component to its Customer Engagement Organization Platform
Customer Experience Report
23 mars 2015

Verint Boosts Customer Engagement with Workforce Optimization Solution Updates
MTA
23 mars 2015

Verint Announces New Features in Optimization Service for Customer Engagement
TI Inside Online Services
23 mars 2015

Customer Service: A Year in Review
Local Government Executive
17 mars 2015

Interview: Verint’s Enterprise Feedback Management and Customer Engagement Optimization Portfolio
Customer Experience Report
16 mars 2015

ICMI Announces 2015 Global Contact Center Awards Finalists
Customer Experience Report
16 mars 2015

Verint Enterprise Feedback Management Receives Upgrade
Customer Service Software
11 mars 2015

Verint in Mexico at the 6th Global Contact Forum
IT Candino
9 mars 2015

The New KPIs for Achieving Effective Customer Engagement
Smart Customer Service
9 mars 2015

Workforce Management Models for Sales Improvement
BAI
9 mars 2015

Update Improves User Experience
Call Centre Helper
4 mars 2015

6 Top Tips to Optimise Customer Service in 2015
Business Computing
4 mars 2015

Why Voice Biometrics Could Be The Next Game-Changer In Authentication
pymnts.com
3 mars 2015

Verint Expands Resource Portfolio with EFM
Decision Report
2 mars 2015

Security Training: How to Improve Among Integrators and End Users
Source Security
2 mars 2015

Smarter Surveillance: Managing Risk with Business Intelligence
Chief It
2 mars 2015

Verint Systems, Elan Moriah: View From the Top
KM World
1 mars 2015

The 2015 CRM Service Awards
Destination CRM
1 mars 2015

February

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Customer Engagement Is the New Kid on the Block
1to1 Media
27 février 2015

Security Training: How to Improve Among Integrators and End Users
Source Security
27 février 2015

Verint Advances Feedback Management to Improve Customer Experience
Ventana Research
26 février 2015

How to Develop Omnichannel Engagement
Marketing Professional
26 février 2015

What Customer Service Can Learn From the Football Masters
Information Age
26 février 2015

The Year of Engagement: Optimising Customer Service in Finance 2015
Global Banking and Finance Review
26 février 2015

Verint Enhances Enterprise Feedback Management System for Increased Customer Engagement
Loyalty 360
24 février 2015

Interview with Ryan Hollenbeck on Verint’s Customer Engagement Strategy
Ragsdale
23 février 2015

Optimising Customer Service in 2015
Bdaily
23 février 2015

Understanding Customer Experience
LGE
23 février 2015

PSIM Market in the EMEA Region 2015-2019 - New Market Research Report
US PR Wire
23 février 2015

Verint Launches New Release Enterprise Feedback Management
MTA
20 février 2015

Cybersecurity: Tackling the Threat from Within
BBC
20 février 2015

Verint Updates Enterprise Feedback Management Solution
Destination CRM
19 février 2015

Enterprise Feedback Management from Verint
KM World
19 février 2015

Verint Drives Better Customer Engagement with Latest Release
TMCnet
19 février 2015

Video Analytics Systems in Real-World Environments
Source Security
18 février 2015

Addressing Business Goals for Transportation
Source Security
18 février 2015

Taking Another Look at Video Analytics
Source Security
16 février 2015

Round Table Discussion on Developments in Video Surveillance in the last 12 months
Source Security
13 février 2015

UK Utilities Fall Behind Telecoms and Banks for Customer Satisfaction
My Customer
11 février 2015

Future Optimistic for Advanced Uses of Security Systems in Transportation
Source Security
11 février 2015

Verint Systems: IP-based Video Surveillance Powers Security and Safety Initiative of Guayaquil Corp. of Ecuador
4-traders
10 février 2015

Verint IP-based Video Surveillance Powers Security/Safety Initiative of Guayaquil Corp. of Equador
Source Security
10 février 2015

Banking on Customer-Centric Culture Change
1to1 Media
9 février 2015

The Anti-Omnichannel Experience
Customer Experience Report
9 février 2015

Eliminating the Graffiti in Your Customer Experience Program
Loyalty 360
5 février 2015

CRM Watchlist 2015, Elite Part 1: EY Advisory, the Highest Scorer
ZD Net
3 février 2015

Making the Most of Your Investments: Chain Store Applications
asmag.com
3 février 2015

Security Intelligence in Ecuador’s Principal Commercial/Manufacturing Center Benefits from Verint Solutions
Business Wire
2 février 2015

January

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Verint: Customer Service Woes Start in the Back Office, Not on the Front Line
Smart Customer Service
29 janvier 2015

Taking Data Protection Seriously
1to1 Media
26 janvier 2015

The Three C’s of Personalized Customer Service
CMS Wire
23 janvier 2015


Verint Receives Industry Honors for Technology Excellence and Innovation in Customer Engagement Optimization and Fraud, Risk and Compliance
www.drnatalienews.com
22 janvier 2015


And the Winners of the 2015 CRM Watchlist Are…
ZD Net
19 janvier 2015


TMC Announces Recipients of the 2015 CUSTOMER Product of the Year Award
TMC News
19 janvier 2015


Customer Engagement Analytics Getting Simpler with Verint
SmartData Collective
13 janvier 2015


Financial Services Upping CRM Investment to Drive Engagement - Report
My Customer
9 janvier 2015


“The Public Sector Needs Digital First, Not Digital Only”
24n.biz
9 janvier 2015


What American Hustle Can Teach Us About Information Security
IDG Connect
8 janvier 2015


Six New Year’s Resolutions For Your Customer Engagement Strategies
Engage Customer
8 janvier 2015


Transportation Vertical Sets Eyes on More Integrated, Intelligent Solutions
asmag.com
6 janvier 2015