Verint Receives Perfect Product Satisfaction Scores in Latest Workforce Management Research from DMG Consulting

Thu Apr 27, 2017

Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research

DMG Report Cites WFM as Essential Tools to Enhance Productivity

MELVILLE, N.Y., 27 avril 2017Verint® Systems Inc. (Nasdaq : VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.[1]

[1] DMG Consulting LLC, “2017/2018 Workforce Management Product and Market Report,” 20 mars17

 

  1. Accéder à la navigation
  2. Accéder au contenu
  3. Accéder au pied de page

Communiqué de presse

Verint Receives Perfect Product Satisfaction Scores in Latest Workforce Management Research from DMG Consulting

Thu Apr 27, 2017

Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research

DMG Report Cites WFM as Essential Tools to Enhance Productivity

MELVILLE, N.Y., 27 avril 2017Verint® Systems Inc. (Nasdaq : VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.[1]

The Verint Enterprise Workforce Management solution achieved the highest possible scores in DMG’s report in the following categories: back-office/branch WFM functionality, budgeting/cost management capabilities, and timekeeping and payroll management features. The software also earned top scores for its scheduling features and flexibility, as well as for its time-off management features and functionality.

“WFM is an essential productivity tool for front-office (contact center) and back-office operating areas,” says Donna Fluss, president, DMG Consulting LLC. “It’s also necessary for companies that want to deliver an outstanding customer experience, because it’s designed to ensure a department has the proper number of resources with the right skills at the appropriate time.”

Fluss adds, “When an operating department is complex and employs hundreds of people with a wide variety of skills, a sophisticated tool is required to determine which staff members must be there at every interval in order to deliver personalized service, or at least have resources available with the right skills to get the job done.”

For more information about Verint Workforce Management and other solutions in its Customer Engagement Optimization portfolio, visit www.verint.com.

À propos de Verint Systems Inc.

Verint® (Nasdaq: VRNT) est un des leaders mondiaux des solutions d’Actionable Intelligence®, spécialisé dans l’optimisation de l’engagement client, les renseignements de sécurité et les fraudes, les risques et la conformité. Today, more than 10 000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Ces déclarations orientées vers le long terme ne sauraient être considérées comme des garanties de performances futures et reposent sur des attentes de la direction qui mettent en jeu un certain nombre de risques, incertitudes et hypothèses, lesquels pourraient entraîner des résultats réels matériellement différents de ceux exprimés ou suggérés par lesdites déclarations. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended 31 janvier 2017 and other filings we make with the SEC. Les déclarations orientées vers le long terme contenues dans ce communiqué de presse sont établies à la date du présent communiqué de presse et, à l’exception des exigences rendues nécessaires par la loi en vigueur, Verint n’a aucune obligation de les mettre à jour ou de les réviser, ni de fournir des motifs pour les différences constatées avec les résultats réels.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Les autres marques mentionnées appartiennent à leurs propriétaires respectifs.

###

[1] DMG Consulting LLC, “2017/2018 Workforce Management Product and Market Report,” 20 mars17