Verint Earns Industry Accolades for Leading Innovations in Employee Engagement and Workforce Empowerment

Wed Oct 18, 2017

Noteworthy Distinctions for Verint Customer Engagement Solutions Reflect the Value of Real-Time Shared Intelligence

MELVILLE, N.Y., 18 octobre, 2017 — Verint® Systems Inc. (Nasdaq : VRNT) today announced it recently received several honors for innovations in its market-leading Customer Engagementportfolio. The recognition from CUSTOMER Magazine, the Golden Bridge Awards, and KMWorld reflect Verint’s commitment to championing customer engagement as a way to enable organizations to simplify, empower, and deliver effective and timely decisions with real-time shared intelligence.

 

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Communiqué de presse

Verint Earns Industry Accolades for Leading Innovations in Employee Engagement and Workforce Empowerment

Wed Oct 18, 2017

Noteworthy Distinctions for Verint Customer Engagement Solutions Reflect the Value of Real-Time Shared Intelligence

MELVILLE, N.Y., 18 octobre, 2017 — Verint® Systems Inc. (Nasdaq : VRNT) today announced it recently received several honors for innovations in its market-leading Customer Engagement portfolio. The recognition from CUSTOMER Magazine, the Golden Bridge Awards, and KMWorld reflect Verint’s commitment to championing customer engagement as a way to enable organizations to simplify, empower, and deliver effective and timely decisions with real-time shared intelligence.

As expectations for exceptional customer experiences across channels continue to increase, it’s more important than ever for organizations to empower and engage their workforce at all levels. A knowledgeable, productive and motivated workforce is key to delighting customers and achieving meaningful business impact. The following recognition showcases Verint’s leadership in delivering workforce optimization and employee engagement solutions to leading organizations worldwide:

CUSTOMER Magazine’s 2017 Contact Center Excellence Awards

Verint Employee Engagement has been recognized with a 2017 CUSTOMER Contact Center Technology Award for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. Verint’s employee engagement solutions are designed to help organizations empower employees and enhance workforce effectiveness, while taking a more engaged, empowered approach to service delivery. This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.

Golden Bridge Awards “Innovations in Technology” Award

The Golden Bridge Awards for “Innovations in Technology” singles out recipients based on the importance of the innovative features they offer and the benefits of the product, both for organizations and for users. Verint Social Engagement—a solution that helps organizations understand the voice of their customers across social channels by collecting, analyzing and reporting relevant insights gained from a wide range of social media sites, including Facebook, Google+, Instagram, LinkedIn, and Twitter, as well as online forums and messaging sites—received a bronze award.

KMWorld’s 2017 Trend-Setting Products

KMWorld included Verint Workforce Optimization (WFO) in its 2017 list of trend-setting technologies, noting that the technologies on its list “have captured our attention because of their ability to meet business needs by transforming information into insight.” Verint WFO is a unified suite of software and services—including functionality for voice and screen recording, quality management, coaching and learning, workforce and performance management, desktop and process analytics, and robotic process automation—that enables call centers to capture, evaluate, manage and analyze omnichannel customer interactions.

For more information on awards and industry accolades bestowed on Verint and its products, visit: https://www.verint.com/news-events/awards-and-recognition/.

À propos de Verint Systems Inc.

Verint® (Nasdaq: VRNT) est un des leaders mondiaux des solutions d’Actionable Intelligence®, spécialisé dans l’optimisation de l’engagement client, les renseignements de sécurité et les fraudes, les risques et la conformité. Today, over 10 000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Ce communiqué de presse contient des « déclarations orientées vers le long terme », notamment des déclarations concernant les attentes, prévisions, opinions, opportunités, plans, stratégies, convictions, et d’autres déclarations similaires liées à Verint Systems Inc. Ces déclarations orientées vers le long terme ne sauraient être considérées comme des garanties de performances futures et reposent sur des attentes de la direction qui mettent en jeu un certain nombre de risques, incertitudes et hypothèses, lesquels pourraient entraîner des résultats réels matériellement différents de ceux exprimés ou suggérés par lesdites déclarations. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended 31 janvier, 2017, our Quarterly Report on Form 10-Q for the quarter ended 31 juillet, 2017, and other filings we make with the SEC. Les déclarations orientées vers le long terme contenues dans ce communiqué de presse sont établies à la date du présent communiqué de presse et, à l’exception des exigences rendues nécessaires par la loi en vigueur, Verint n’a aucune obligation de les mettre à jour ou de les réviser, ni de fournir des motifs pour les différences constatées avec les résultats réels.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Les autres marques mentionnées appartiennent à leurs propriétaires respectifs.

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