Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

Saddletree Research, Ventana Research, KMWorld and TMC Recognize Verint for Technology Innovation

MELVILLE, N.Y., 21 décembre 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that its Customer Engagement Optimization portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk.

 

  1. Accéder à la navigation
  2. Accéder au contenu
  3. Accéder au pied de page

Communiqué de presse

Verint Awarded Multiple Honors for Customer Engagement Optimization Solutions

Wed Dec 21, 2016

Saddletree Research, Ventana Research, KMWorld and TMC Recognize Verint for Technology Innovation

MELVILLE, N.Y., 21 décembre 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that its Customer Engagement Optimization portfolio has received a series of industry awards. These honors reinforce the growing importance and impact of solutions that help enhance customer and employee engagement, heighten loyalty and experiences, improve efficiency and reduce risk.

Saddletree Research’s Kachina Award

Sponsored by Saddletree Research, the First Annual Kachina Awards named Verint Customer Analytics the winner in its “Innovation in Analytics” category. The solution set—which includes speech analytics, text analytics, enterprise feedback management and engagement analytics—helps organizations analyze and act on customer interactions, feedback and journeys across channels; interpret them in the context of business objectives; and respond more effectively to customer, business and market demands.

Ventana Research’s Technology Innovation Award

Verint’s Telligent Community solution received a “finalist” honor in the Ventana Research 2016 Technology Innovation Awards. Evaluations reviewed the platform’s approach; how it supports people, processes, information and technology; and the business impact and value it delivers. Telligent Community provides a complete platform for customer and employee collaboration, and helps organizations gain valuable insight into social customer service, digital marketing and employee engagement.

KMWorld’s Trend-Setting Products

Verint Customer Engagement Optimization was named a “Trend-Setting Product” in KMWorld. Evaluation criteria included usefulness, scalability and level of innovation. Using the Customer Engagement Optimization portfolio, organizations can benefit from improvements in workforce performance, operational efficiency, service processes, interaction quality and customer behavior.

TMC’s Communications Solutions Product of the Year Award

Communications Solutions recognized Verint Back-Office Workforce Optimization in its most recent Product of the Year Awards. This annual program recognizes exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last 12months. The Verint back-office WFO solution is designed to provide unprecedented visibility into employee behavior and work processing, improve employee productivity and effectiveness, and increase accuracy and processing compliance.

À propos de Verint Systems Inc.
Verint® (Nasdaq: VRNT) est un des leaders mondiaux des solutions d’Actionable Intelligence®, spécialisé dans l’optimisation de l’engagement client, les renseignements de sécurité et les fraudes, les risques et la conformité. Today, more than 10 000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

These 2016 awards were presented during the following months: Saddletree Kachina-November; Ventana Technology Innovation-September; KMWorld Trend-Setting Products-August; Communications Solutions Product of the Year-August.

Ce communiqué de presse contient des « déclarations orientées vers le long terme », notamment des déclarations concernant les attentes, prévisions, opinions, opportunités, plans, stratégies, convictions, et d’autres déclarations similaires liées à Verint Systems Inc. Ces déclarations orientées vers le long terme ne sauraient être considérées comme des garanties de performances futures et reposent sur des attentes de la direction qui mettent en jeu un certain nombre de risques, incertitudes et hypothèses, lesquels pourraient entraîner des résultats réels matériellement différents de ceux exprimés ou suggérés par lesdites déclarations. Pour une description détaillée de ces facteurs de risque, consultez le rapport annuel établi sur le formulaire 10-K pour l’année fiscale se terminant le 31 janvier 2016, notre rapport trimestriel établi sur le formulaire 10-Q pour le trimestre se terminant le 31 octobre 2016 et les autres documents enregistrés par nos soins auprès du SEC. Les déclarations orientées vers le long terme contenues dans ce communiqué de presse sont établies à la date du présent communiqué de presse et, à l’exception des exigences rendues nécessaires par la loi en vigueur, Verint n’a aucune obligation de les mettre à jour ou de les réviser, ni de fournir des motifs pour les différences constatées avec les résultats réels.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Les autres marques mentionnées appartiennent à leurs propriétaires respectifs.

###