New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 16 septembre 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMERmagazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

 

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Communiqué de presse

New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 16 septembre 2016Verint® Systems Inc. (Nasdaq : VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMER magazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

The company also received top scores in 12 additional product satisfaction categories, as well as perfect scores in the following:

  • Ease of use/configuration/maintenance
  • Ease of integration with third-party applications
  • Ease of creating searches and queries
  • Accuracy and business relevance of results
  • Call analysis capabilities
  • Ability to improve first contact resolution
  • Ability to identify business process/procedure/policy issues
  • Ability to improve compliance with regulatory requirements
  • Ability to reduce customer effort
  • Ability to improve customer engagement

CUSTOMER Magazine’s Speech Technology Excellence Awards

Receiving the 2016 “Speech Technology Excellence Award” is Verint Real-Time Speech Analytics. According to TMC’s CUSTOMER magazine, the software demonstrates innovation in speech technology solutions designed to improve the customer experience. Verint Real-Time Speech Analytics leverages conversational indicators and analyzes customer calls as they unfold, enabling organizations to take a proactive approach to identifying opportunities. This insight helps guide interactions for the mutual benefit of both the end customer and the organization.

Speech Technology Magazine’s Speech Industry Star Performer Awards

In addition, Verint recently received the 2016 “Speech Industry Star Performer” honor from Speech Technology magazine for its workforce optimization solutions, which includes Verint’s Identity Authentication and Fraud Detection software. This solution uses voice biometrics to authenticate customers faster and enhance fraud detection. This honor also pointed to the company’s strength in cloud-based deployments, along with its acquisition of Contact Solutions earlier this year.

“Receiving this recognition from the end users of our software reflects our commitment to developing customers for life with each successful interaction,” says Ryan Hollenbeck, senior vice president, global marketing and the customer experience, Verint. “When customers realize the full benefit of their Verint solutions, it enables them to transform the way they engage with their customers. We’re proud to be part of that transformation.”

For more information about Verint’s Speech Analytics software, Customer Analytics suite and broader Customer Engagement Optimization portfolio, visit www.verint.com.

À propos de Verint Systems Inc.
Verint® (Nasdaq: VRNT) est un des leaders mondiaux des solutions d’Actionable Intelligence®, spécialisé dans l’optimisation de l’engagement client, les renseignements de sécurité et les fraudes, les risques et la conformité. Aujourd’hui, plus de 10 000 entreprises réparties dans 180 pays, notamment plus de 80 % des entreprises figurant dans le classement Fortune 100, comptent sur les renseignements fournis par les solutions Verint pour être à même de prendre des décisions plus informées, plus efficaces et plus opportunes. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Ce communiqué de presse contient des « déclarations orientées vers le long terme », notamment des déclarations concernant les attentes, prévisions, opinions, opportunités, plans, stratégies, convictions, et d’autres déclarations similaires liées à Verint Systems Inc. Ces déclarations orientées vers le long terme ne sauraient être considérées comme des garanties de performances futures et reposent sur des attentes de la direction qui mettent en jeu un certain nombre de risques, incertitudes et hypothèses, lesquels pourraient entraîner des résultats réels matériellement différents de ceux exprimés ou suggérés par lesdites déclarations. Pour une description détaillée de ces facteurs de risque, consultez le rapport annuel établi sur le formulaire 10-K pour l’année fiscale se terminant le 31 janvier 2016, notre rapport trimestriel établi sur le formulaire 10-Q pour le trimestre se terminant le 31 juillet 2016 et les autres documents enregistrés par nos soins auprès du SEC. Les déclarations orientées vers le long terme contenues dans ce communiqué de presse sont établies à la date du présent communiqué de presse et, à l’exception des exigences rendues nécessaires par la loi en vigueur, Verint n’a aucune obligation de les mettre à jour ou de les réviser, ni de fournir des motifs pour les différences constatées avec les résultats réels.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH et VIGIA sont des marques de commerce ou des marques déposées de Verint Systems Inc. ou de ses filiales. Les autres marques mentionnées appartiennent à leurs propriétaires respectifs.

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