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Capita Collaboration Technologies helps organisations to use the tools that make information sharing easier. Our clients trust us to provide customer engagement and unified communications solutions that enable faster decision making, increased operational efficiency and better customer experiences. We listen because we understand that your digital vision exists within a wider ecosystem of systems, processes and infrastructure. We create the strategy that delivers your digital vision because we are true experts with the insight and experience to innovate with confidence. We deliver at all stages of your digital transformation journey because we are committed to maximising the value of your information assets.
Sabio delivers customer experience solutions that seamlessly combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders such as Avaya, Nuance and Verint. Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The company works with major brands worldwide, including The AA, BGL, Carlson Wagonlit, Computacenter, DHL, HomeServe, Leeds City Council, Liverpool Victoria, Office Depot, Prudential, Saga, Sainsbury’s Argos, Unibet and Yorkshire Building Society.
For over 27 years, BPA Quality have worked in partnership with some of the world’s biggest organisations helping to understand and enhance the quality of customer interactions and through this enable our clients and their customers achieve better outcomes with less effort, enhance loyalty, increase revenue, improve efficiency, and reduce risk. Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to translate the findings into profit.
IR is a leading global provider of proactive experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1 000 organizations in over 75 countries rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.
Formed in 1993, the CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.